| Soft skills training >Human Resources, Supervisors and Managers
Training Library>The ABC’s of Supervising Others |
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| The ABC’s of Supervising Others |
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| This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss - whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement. |
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| Course Objective |
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Help clarify roles and responsibilities of the new job |
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Adjust to the new role with confidence and an assurance you can handle the position |
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Develop your communication skills in listening, asking questions and giving feedback to employees |
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Develop a technique for making sure you give employees instructions that are clear and understood |
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Identify some techniques to deal with employee challenges such as squabbles, complaints and laziness |
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Recognize the importance of being visible and available to employees |
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Understand the importance of developing good relationships with employees and peers, so you are seen |
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as fair and consistent. |
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| Duration: 1 days |
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| Workshop topics: |
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Introductions, Objectives, Agenda |
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Pre-assignment discussion |
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Getting started as a new boss |
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Establishing authority |
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Practical tips on handling your responsibilities |
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Identifying priorities |
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The communication skills you need |
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Reconnect and feedback-30 minutes |
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Dealing with employee concerns |
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How to work with others |
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Mistakes to avoid |
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Supervisory success |
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Review, Action plan, Evaluation |
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| The materials that participant will receive include: |
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Student work book |
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Classroom Exercise and Case study-Decision making and problem solving scenarios (these exercises are |
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in the student workbook) |
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Hand outs-certificate of achievement |
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Recommended reading book list |
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Class evaluation |
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