Soft skills training > Career Development Training > Conflict Resolution: Dealing with Difficult People
Conflict Resolution: Dealing with Difficult People
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This 1 day workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
Objectives :
Recognize how your own attitudes and actions impact on others.
Find new and effective techniques for managing negative emotions
Develop coping strategies for dealing with difficult people and difficult situations
Identify those times when you have the right to walk away from a difficult situation
Duration:1 days
Workshop topics:
Interactions with others
Reciprocal relationships
The miracle of dialogue
Managing your anger
Managing other people’s anger
Turning bad apples into good apples
The materials that participant will receive include:
Student work book
Classroom Exercises and Case study- Decision making and problem solving scenarios (these exercises are in the student workbook)
Hand outs- Certificate of achievement
Recommended reading book list
Class evaluation
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